Frequently Asked Questions
Find quick answers to the most common questions about orders, shipping, products, and more.
Everything you need to know about shopping at Mister8 TCG is right here!
Orders & Payment
What payment methods do you accept?
We accept credit card (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay.
Is payment secure?
Yes, all transactions are encrypted and secured via SSL protocols. No banking data is stored on our website.
Can I modify or cancel my order after placing it?
If your order hasn't been shipped yet, you can contact us within 12 hours of purchase to request a modification or cancellation.
How do I use a promo code or gift card?
You can enter your promo code or gift card in the designated field in your cart before proceeding to payment.
Shipping
What are the delivery times?
France: 2 to 5 business days
Europe: 4 to 8 business days
International: 7 to 14 days depending on destination
Do you provide tracking numbers?
Yes, a tracking number is automatically sent by email once your order has been shipped.
What are the shipping costs?
Shipping fees vary depending on weight and destination. Delivery is free for orders over 100€ within mainland France.
Do you ship internationally?
Yes, we ship to multiple countries. The full list is available during checkout.
Products
Are your products are new and sealed?
Yes, all our items are 100% new, sealed and come from official suppliers.
Do you offer products in Japanese, English and French?
For now, we only sell English version for all products. Maybe later, other versions will be listed in our store.
What types of products do you sell (boosters, booster box, cases...)?
We offer a wide selection: boosters, booster box and cases. You can also reach us on instagram if you're looking for a specific single card.
Are your products authentic and official?
Absolutely. We only sell licensed official products sourced from authorized distributors.
Returns & Claims
Can I return an item?
Yes, you have 14 days after receiving your order to return any unopened product. Please contact us before returning anything.
What if a product is damage or incomplete?
Send us an email with a photo of the product within 48 hours of delivery. We'll offer an appropriate solution.
How long does it take to process a return?
Returns are usually processed within 3 to 5 business days after we receive the package.
Do I have to pay return shipping costs?
Return shipping is at your expense, unless the issue is due to our error or a defective item.
Customer Account & Invoices
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account lets you track your orders and enjoy exclusive offers.
How can I track my order?
You will receive a tracking link via email. If you have an account, you can also track your order in your customer dashboard.
Where can I find my invoice?
Your invoice will be sent by email once your order ships. it will also be available in your account.
How can i change my personal information?
Log in your customer account to update your address, password, or other personal details.
Preorders & Availability
How do preorders work?
You reserve an item before its official release. It will ship as soon as we receive it - usually on the released date on the product page.
When will I receive a preorder item?
On its release date, or within 24-48 hours or arrival at our warehouse.
Can I cancel a preorder?
Yes, as long as the item hasn't shipped. Contact us via email to request a cancellation.
What happens if a preorder is delayed?
We will notify you by email. You'll have the option to keep your order or request a refund.